revolve completely around our customers and making sure that their experience with us, from initial enquiry to final installation is the very best it can be.
In an industry which has suffered over many years with poor service and shoddy practices, it would be nice to believe that times have moved on, and that service support is better now than it used to be. All to often it seems that this isn’t the case and we find clients who approach us for support who don’t even feel comfortable leaving their name with us – they’ve had such bad experiences in the past.
Any client who has worked with us will testify that we’re as straight as you’re going to get. A family company, dedicated to giving the best of service from start to finish.
See the Difference with us……
You'll be offered the best advice based on what you're trying to achieve from personnel with over 30 years experience.
With a dedicated project manager to oversee your installation you can relax in the knowledge that we're with you every step of the way.
We'll ensure you're up to date with progress and that you have a full understanding of what happens next at any point along the way.
Our project management system tracks our ordering process, alerts us to deliveries that are due and logs fitting dates to ensure you're always in the picture. It helps us to work more efficiently on your behalf.
Our computerised record system ensures that all aspects of your job are scanned and attached to your customer record - enabling us to retrieve and check dimensions etc should you require any future replacements such as double glazed units.
No delays waiting for a surveyor to call out to measure a unit if next doors football smashes a window - we've got it covered!
The bulk of our teams have worked with us for over 10 years.
Our mature, experienced teams offer a quality installation on Timber, Aluminium and UPVc - this is no mean feat in an industry which lost many skills in the strictly UPVc age’s of the 80’s & 90’s.
We care about the installations we carry out and offer a quality and finish that other companies find difficult to match.Our aim is to complete our projects and have our clients 'over the moon' with their selections.
From time to time there may be minor issues which we need to handle, such as;
Door or window adjustments: Our customers know that when they call they will be given a firm appointment for us to visit and rectify any situation.
We'll attend on the date we arrange and if we need to make another appointment to complete any service call you'll always be kept in the picture. It's important to us that our customers are completely happy and we do all we possibly can to make that so.
Each time we carry out an installation we request feedback from our clients and take great pride in the positive comments we receive on a regular basis.
Read the case studies page to see what our clients think of us or click on the Reviews button below to see our independent reviews.
From start to finish- an excellent service that we can whole heartily recommend. From the initial visit, through to fitting- the customer care pathway was always professionally and friendly-
After dithering for a year we finally decided to opt for a Timber Window new front door. We are very pleased with the product and would recommend it to
Prestige Window Systems (PWS) were an excellent company to work with & I couldn’t recommend them highly enough.
On first investigating the window products available, Bev & team in the
Residence 9 Timber Alternative Windows
New windows are a bigger and more complicated procedure than we first thought! It was great to work with people who were knowledgeable, experienced and
Evolution Timber Alternative Windows and Timber Stable Door
We have been very impressed with Prestige Windows from start to finish.
Bev and the team in the office have been fantastic either
Timber Flush Casement and Sliding Sash Windows in a Period Property
Kind and thoughtful service
Efficient and friendly installation very professional on telephoning
Fantastic sense of humour